Delivery Policy

Last updated: 2026-11-11. This policy explains how Top Tradesmen delivers paid Standard and Premium subscriptions purchased on https://toptradesmen.co.za.

1. What is delivered

Top Tradesmen sells digital account access, not physical goods. There is no parcel, courier, or physical shipment. “Delivery” means unlocking the features of the plan you paid for on your signed-in account.

• Standard — public listing page, portfolio photos, invited reviews, and related Standard features described on Pricing.
• Premium — everything in Standard, plus quotations, invoices, and endorsement eligibility as described on Pricing.

2. When access starts

After you complete Paystack checkout, access is granted when we receive confirmation that the first payment succeeded (usually within a few minutes). Refresh Account or sign out and back in if the tier has not updated yet. Monthly renewals keep access active while payment succeeds.

3. Where you receive it

Features appear in your Top Tradesmen account on this website. No separate app download or postal delivery is required. The delivery address collected at checkout is for billing and verification records, not for shipping a product.

4. When access ends

If you cancel, paid features continue until the end of the period already paid, then the account returns to Free. If a renewal payment fails, paid features may be withdrawn until payment succeeds again. See Refund & Cancellation.

5. Problems with access

If payment succeeded but Standard or Premium features did not appear, email support@toptradesmen.co.za with the email used at checkout. We will check the payment and restore access where appropriate.

Merchant: FIVEFISH CAPITAL (PTY) LTD. Contact: Contact.