Terms & Conditions

Last updated: 2026-11-11. By creating an account or using https://toptradesmen.co.za you agree to these Terms.

1. The service

Top Tradesmen (https://toptradesmen.co.za) is a South African trades directory owned and operated by FIVEFISH CAPITAL (PTY) LTD. Listings, reviews, and trust signals are user-generated.

2. Community rules

• No offensive or harassing content — be respectful.
• No adult or pornographic content.
• No sex-trade or sexual-services listings.
• No spam, fraud, or impersonation.
• We may moderate, ban content or users, and act on abuse reports.

3. Accounts and listings

You must provide accurate information. You are responsible for activity on your account. You may discontinue a listing or close your account from the product tools available when signed in.

4. Subscriptions, renewal, and cancellation

• Plans: Free (no fee), Standard at R100 per month, and Premium at R200 per month, unless we publish a different price on Pricing.
• Billing: Paid plans are charged in ZAR through Paystack using the payment method you approve at checkout.
• Renewal: After the first successful payment, the subscription renews automatically every month until you cancel it.
• Cancellation: You may cancel at any time from Account. Cancellation stops future renewals. Access to paid features continues until the end of the period already paid for, then the account returns to Free.
• Failed payments: If a renewal payment fails, we may move the account to Free and remove paid listing features until payment succeeds again.
• Price changes: If we change fees, we will update the Pricing page. Continued use after notice may require accepting the new price at the next renewal.

Refund rules are set out in the Refund & Cancellation Policy. How paid access is provided is in the Delivery Policy.

5. Liability

To the fullest extent permitted by law, Top Tradesmen and FIVEFISH CAPITAL (PTY) LTD accept no liability or responsibility for any losses, costs, or reputational damage arising from use of the platform, reliance on listings, reviews, or trust indicators, or any dealings arranged after discovery on the platform. We do not warrant the accuracy or fitness of user content.

6. Caching and copies

You understand that cached content, search-engine copies, backups, shares, and offline copies may linger on the internet after deletion or discontinuation. We cannot guarantee instantaneous or universal removal from third parties.

7. What is published

By submitting information you agree we may publish:

• Your username
• All contents of listings you create (including portfolio media and any contact details you choose to publish)
• Any review you write (rating, comment, images, username, date)

8. What stays private

• Your email address (unless you publish it on a listing for direct contact)
• Your password (stored hashed; never published)

9. Contact consent (POPIA)

If you add a phone or email to a listing, you must give explicit consent. Published contact is visible on public pages. Private email relay uses your address only to deliver enquiries without disclosing it publicly. See our Privacy Policy.

10. Contact

Questions about these Terms: support@toptradesmen.co.za. Full operator details are on Contact.