Privacy Policy

Last updated: 2026-11-11. This policy explains how FIVEFISH CAPITAL (PTY) LTD (“we”, “us”) processes personal information for the Top Tradesmen service on https://toptradesmen.co.za in line with South Africa’s Protection of Personal Information Act, 2013 (POPIA).

1. Responsible party

FIVEFISH CAPITAL (PTY) LTD
Email: support@toptradesmen.co.za
Address: Pinelands, Western Cape

2. What we collect

• Account data: email address, username, password hash (if you set a password), account tier, and session cookies.
• Listing and content data: trading names, descriptions, locations, media, reviews, and any contact details you choose to publish.
• Billing data: subscription status and references needed to manage Paystack payments. Card numbers are processed by Paystack, not stored on our servers.
• Usage data: approximate analytics such as listing views and contact clicks, technical logs, and security signals.
• Messages: content you send through platform messaging or email tools we operate.

3. Why we process it

• To provide and improve the directory and your account
• To publish listings and reviews you submit
• To bill and manage subscriptions
• To send transactional email (sign-in links, notifications)
• To prevent abuse, spam, and fraud
• To meet legal obligations

Where POPIA requires consent (for example publishing a phone or email on a listing), we ask for that consent in the product before publishing.

4. Who we share with

We use processors that help us run the service, including hosting and CDN (Cloudflare), email delivery providers, and Paystack for payments. They may process data in countries outside South Africa. We only share what is needed for those services. We do not sell your personal information.

5. Retention

We keep account and listing data while your account is active and for a reasonable period afterward for backups, dispute handling, and legal requirements. You may ask us to delete or de-identify data subject to those needs and content you made public.

6. Security

We use industry-standard measures such as HTTPS, hashed passwords, and access controls. No method of transmission or storage is completely secure.

7. Your rights under POPIA

Subject to the Act, you may request access to your personal information, correction of inaccurate data, deletion or restriction in appropriate cases, and to object to certain processing. To exercise these rights, email support@toptradesmen.co.za. You may also lodge a complaint with the Information Regulator (South Africa).

8. Children

The service is aimed at adults offering or finding trade services. We do not knowingly collect personal information from children for accounts.

9. Changes

We may update this policy. The “Last updated” date above will change when we do. Continued use after an update means you accept the revised policy where permitted by law.

10. Contact

Privacy questions: support@toptradesmen.co.za. Operator details: Contact.