Refund & Cancellation Policy

Last updated: 2026-11-11. This policy applies to monthly Standard (R100) and Premium (R200) subscriptions billed through Paystack on https://toptradesmen.co.za.

1. How billing works

When you subscribe, you authorise a recurring monthly charge to your card (or other Paystack-supported method). The first charge is taken at checkout. Later months are charged automatically until you cancel.

2. Cancellation

• You may cancel at any time while signed in, from Account → Cancel subscription.
• Cancellation stops future renewals. You keep paid features for the remainder of the period already paid.
• After that period ends, the account returns to the Free tier.
• You can also email support@toptradesmen.co.za to request cancellation if you cannot access your account.

3. Refunds for monthly subscriptions

• Monthly subscription fees are generally non-refundable once a payment has succeeded for that month, including partial months.
• If you cancel mid-cycle, we do not pro-rate or refund the unused days of the current month.
• If we charged you in error (duplicate charge, charge after a confirmed cancellation that should have stopped renewals, or a clear billing system fault), contact us within 14 days of the charge. We will investigate and, where the error is confirmed, refund the disputed amount.
• Refunds, when granted, are returned to the original payment method via Paystack and may take several business days to appear on your statement.

4. Failed or disputed payments

If a renewal fails, paid features may be withdrawn until payment succeeds. Chargebacks and bank disputes are handled under Paystack and your bank’s processes; please contact us first so we can help resolve the issue.

5. Receipts and billing support

Paystack may email a payment receipt after a successful charge. For a copy of a receipt, a refund request, or help with a charge you do not recognise, email support@toptradesmen.co.za with the account email used at checkout and, if you have it, the Paystack reference. We handle customer support for subscriptions, refunds, and access — Paystack does not support your listing account directly.

6. Contact for billing

FIVEFISH CAPITAL (PTY) LTD — support@toptradesmen.co.za. See also Contact, Delivery Policy, and Terms & Conditions.